FAQs
Everything you need to know about Lunelle London. From orders to jewelry care.
About Our Jewelry
Q: What materials do you use in your jewelry?
We use high-quality, tarnish-free, hypoallergenic materials such as stainless steel and gold plating that are designed to last. All pieces are nickel-free and safe for sensitive skin.
Q: Is your jewelry waterproof?
Yes! Our pieces are water, sweat, and everyday-life proof. You can shower, work out, and go about your day without worrying about tarnishing.
Q: Will the color fade or change over time?
Our jewelry is made to last, but we always recommend removing it when applying perfumes, lotions, or harsh chemicals to prolong its shine.
Ordering
Q: Where can I buy Lunell London jewelry?
You can shop exclusively on our official website: www.lunellelondon.com
Q: Can I change or cancel my order after placing it
Please email us immediately at info@lunellelondon.com if you'd like to change or cancel your order. If your order hasn’t been dispatched yet, we’ll do our best to help.
Q: When will my order be processed?
All orders are processed within 1–2 business days. Once your order is packed and ready to go, you’ll receive a confirmation email with your tracking number.
Q: How long will it take to receive my order?
UK orders: Arrive within 2–5 working days after dispatch
International orders: Usually arrive within 7–14 working days, depending on your location
Please note: Shipping times may vary during public holidays or promotional events.
Q: What if I don't receive my order?
If your order hasn’t arrived within the estimated time, please first check your tracking link. If it still appears delayed or lost, email us at info@lunellelondon.com and we’ll investigate and support you right away.
Shipping & Delivery
Q: Where do you ship to?
We ship across the UK.
Q: How long does shipping take?
- UK orders: 2–5 working days
Q: How much does shipping cost?
Shipping is free on all orders over £50. £3.99 on all orders under
Q: Can I change or cancel my order?
We get it sometimes things change. If your order hasn’t been shipped yet, email us as soon as possible at info@lunellelondon.com with your order number. We'll do our best to make the change or cancel it before it’s on its way.
Q: Where do you ship from?
All orders are packed and shipped from the United Kingdom.
Q: Do you ship worldwide?
No! We currently ship across the UK only. If we don’t ship to your location yet, let us know, we’re expanding soon.
Returns & Refunds
Q: What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unworn, in their original packaging, and in perfect condition.
Q: How do I request a return?
Email us at info@lunellelondon.com with your order number and reason for return. We’ll guide you through the process.
Q: Do I have to pay for return shipping?
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Q: When will I get my refund?
Once we receive and inspect your return, your refund will be processed within 5–10 working days.
Q: How do I return an item?
To request a return, email us at info@lunellelondon.com within 14 days of receiving your order. Include your order number and reason for return. Items must be:
- Unworn
- In original packaging
- In perfect condition
We’ll guide you through the next steps and return address details.
Q: What if the item(s) I received are defective, incorrect, or damaged?
We’re so sorry! Please contact us at info@lunellelondon.com with your order number and a clear photo of the item(s) in question. We’ll sort it out immediately whether that means a replacement, refund, or credit.
Q: When will I receive my refund?
Once we receive and inspect your returned item(s), refunds are processed within 5–10 working days to your original payment method. You’ll receive a confirmation email once it’s complete.
Gift Orders & Packaging
Q: Do you offer gift wrapping or gift notes?
We’re working on it! In the meantime, our packaging is already gift-worthy minimal, elegant, and made with care. Stay tuned for gift message options.
Jewelry Care
Q: How should I take care of my Lunelle London jewelry?
To keep your jewelry looking its best:
Store in a dry place or pouch
Avoid spraying perfume or applying lotions directly on the jewelry
Clean gently with a soft cloth
Payments
Q: What payment methods do you accept?
We accept most major payment methods, including:
Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Klarna (coming soon)
Contact & Support
Q: How can I contact you?
You can reach us anytime at info@lunellelondon.com. We aim to reply within 24–48 hours, Monday to Friday.
Q: Are you on social media?
Yes! Follow us for styling tips, new drops, and behind-the-scenes inspiration:
📸 Instagram :Lunelle.London, 🎥 TikTok, 🧵 Threads @lunellelondon